Support

App identifier: com.d73.stillalive

Contact

Email connectstillalive@gmail.com, or use Settings → Contact support in the app. We read every message.

Common questions

• My smart scale's readings don't appear. Open the Health app, then Profile → Apps → this app, and turn on Weight. New readings appear each time you open the app.
• I want to move my history from another app. Export a CSV from that app, then use Settings → Import CSV.
• I want my data. Settings → Export CSV gives you every weigh-in.
• I want to delete everything. Settings → Delete my data removes everything from version 3.0 on, from our server and your phone. If you used the app before version 3.0, email us and we delete that too, within 30 days.
• Restore a purchase. Settings → Restore purchases.
• Cancel or change a subscription. Settings → Manage subscription, or iOS Settings → your name → Subscriptions.
• Refunds are handled by Apple at reportaproblem.apple.com.

The app does not give medical advice. Check with a doctor before big changes to diet or exercise.